Important Notice -- Please Read This
NOTICE. PLEASE CAREFULLY READ THIS SHIPPING POLICY. WHEN YOU CLICK ON THE 'I ACCEPT' BUTTON YOU ARE CLAIMING THAT YOU HAVE READ, ACCEPTED, AND FULLY UNDERSTAND THE TERMS OF THIS POLICY.
Dear Valued Customer -
We work to get your order out as soon as possible. If there are times when issues arise, this policy explains how we deal with them.
Standard Shipping Fees
Shipping is calculated on your order based on weight and destination and is displayed on the order page.
Shipping is calculated separately for each Cart in your order.
Your order is shipped via Ground and normally arrives within 5 to 7 days, depending upon destination.
All standard orders will be shipped within 2 business days after receipt of payment under normal circumstances.
Special order items (which includes all incense orders) will take longer to ship. When possible, an estimated ship date is posted on our site for these items.
Backordered or out-of-stock items will take longer to ship. If part of your order falls into this category, we may send a partial shipment and notify you of the unshipped items. You may then cancel the remaining items (if done before they ship), otherwise we will ship them when they come in. There will be no added shipping or handling charges for this split shipment.
NOTE: You can upgrade delivery service, at an extra charge if offered on the order page. If you have questions after reading this page, please send an email to orders(at)darkalchemist.co.
NOTE: We cannot guarantee specific delivery times.
We strive to ship your order within 2 business days or ASAP for special orders.
We strive to deliver your order on time to the address you designate. Virtually all of our deliveries are successful and we want to make sure yours is among them!
The courier will normally knock on your door and, if no one answers, will leave your package at your door. Delivery is verified by tracking number.
We are not liable for orders that are not retrieved in a timely manner.
If you have very special delivery needs, please contact for assistance.
Congratulations on your choice. We wish you every success!
The Dark Alchemist Team
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